Privacy Policy

SameSky Health receives information about you from your health plan or medical provider to connect you with certain services they may offer to you without charge such as healthcare related messages like appointment reminders; information about screenings, preventative care, including reminders about vaccines and immunizations, and special healthcare events; information about other services that are designed to improve your quality of life, medical care, and health; invitations to chat so we can make sure you have access to needed services; and general education on healthcare conditions, prevention, and wellness, as reviewed and approved by your health plan or provider. These messages, delivered by text, email or phone are the “Services” subject to this policy.

SameSky Health provides some of these services for your health plan or provider, along with administrative and technological support. This requires that we collect and store information about you. We do not receive or retain information about you or your health that is not necessary for us to perform the services your health plan or provider asks us to offer to you.

We receive information about you through a secure, encrypted exchange with your health plan or provider and store your information in a secure environment.

We use information about you, including Personally Identifiable Information (PII), Protected Health Information (PHI), and Protected Demographic Data (PDD) to identify what services may interest you and communicate with you by telephone, email, and/or text message. We may use your first name to greet you and establish that you are the person we are trying to reach and that we have the correct phone number.

We may use health information about you, but message content will be delivered in a generalized way so as not to disclose your health status.

We may tell you about health-related products and services offered by your health plan or provider, such as educational programming and tools for managing diseases like diabetes. While the message content will not say that you have the disease one could infer that you have the condition.

SameSky Health considers data pertaining to an individual's race, ethnicity, language, gender identity (including pronouns), sex assigned at birth, and sexual orientation to be Protected Demographic Data (PDD) due to the historical and current practice of using this data to discriminate against individuals. SameSky Health may use PDD to identify needs and services that will help the individual live a healthier life. At no time will PDD be utilized to discriminate against individuals, including but not limited to underwriting of policies or denial of services, coverage or benefits.

We may share your information with third parties who are legally bound by the restrictions of this Policy and the law. As examples, we share your PHI and other personal information with organizations that help us run and maintain the technology and security infrastructure that support the Services, secure storage facilities or hosts, and entities that provide us with support for the services we make available to you.

We may also share your information with a third party if we merge, are acquired, or undergo an asset sale or as otherwise required by law.

If you visit the Site, we will use cookies so the Site can remember who you are and your preferences and to ensure that you are who you say you are. We may also use your location information to confirm you are located in a state where we operate. For these reasons, we do not respond to “do not track” signals in your browser.

We also collect information through the Site that is not healthcare information, such as:

Technical information about how and when you use the Site;
Technical information about your mobile device or computer, including the operating system you use;
Your general location when you use the Site;
Your internet protocol address and MAC address.
Contact information such as your email address that you provide to us when you express an interest in receiving information.

We collect and use other information from your visits to the website to help us improve the overall quality of the Site and the services we provide.

We value your privacy and take our responsibility to safeguard data about you very seriously. We use industry standard technologies, physical security, and administrative processes to ensure that information about you is not shared with or accessible to anyone who does not have a legitimate need to view or access the information. Information from your health plan or provider is encrypted with Secure Socket Layers (“SSL”) technology to create a protected transmission. This information, and information you submit to us is securely maintained and protected by firewall and encryption technology.

While we cannot guarantee that unauthorized access to, or loss, misuse, or alteration of data will not occur, SameSky Health’s policies, procedures and practices, along with its technologies and security systems, are designed to ensure that its information systems are protected against known security vulnerabilities. We have never been associated with any HIPAA or other privacy or security law violations and continually work to keep it that way.

We reserve the right to change this Notice. We reserve the right to make the revised or changed Notice effective for medical information we already have about you as well as any information we receive in the future. The Notice will contain the effective date on the first page, in the top right-hand corner. In addition, each time you use our services, we will offer you a copy of the current Notice in effect.

Questions or comments regarding this Policy should be submitted to info@sameskyhealth.com or in writing to:

SameSky Health Inc.
5250 Lankershim Blvd., Suite 520
North Hollywood, CA 91601

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with us, contact us at legal@sameskyhealth.com; or calling our toll-free number (855) 422-0234. All complaints must be submitted in writing.

You will not be penalized for filing a complaint.