What we do
For millions of people in the US, healthcare simply isn’t working. SameSky Health offers a multicultural, multi-faceted platform — CultureGuide® — to help health plans advance health equity for all members.
CultureGuide brings together data, insight, and expertise that enables us to uncover opportunities to engage and empower members on their annual health journeys. And with CultureGuide, we don’t just translate — we connect, through a cultural lens. Whether members are low-income, non-English-speaking, elderly, a person of color, or a combination, we provide a nuanced, multimodal approach.
Our multimodal communications approach enables us to personalize the member experience based on individual preferences. We balance technology and seeking a deeper understanding of who people are, with human touch, to build trust and connect with culturally diverse communities.
We then curate and deliver a dynamic member experience that leverages behavioral economics, engagement best practices, and cultural context to consider each member’s needs, wants, and experience.
The result is greater success in closing gaps in care, along with improved ratings across relevant quality measures, while driving health equity by ensuring that all members get the care they need and deserve.
Our unique approach
CultureGuide uses a member-centric, multiphased approach to outreach that delivers tangible benefits to members, and measurable results to health plans.
What is CultureGuide®?
CultureGuide Pathways
With CultureGuide, each member’s personalized health journey is created and tailored based on the information we know (as provided by the health plan), or that we discover along the way (through our interactions with a member). These interactions are also shaped by Pathways — each one representing a specific set of health engagement objectives.
The Core Pathway is a standard component of CultureGuide and is focused on collecting health-equity-related data, driving compliance with essential screenings, and other fundamental objectives that are common to nearly every implementation. Our optional Focus Pathways allow additional health objectives to be incorporated, based on the health plan’s specific priorities.
Featured Focus Pathways
Core Pathway
A standard component of CultureGuide, the Core Pathway helps augment member data (including race, ethnicity, and language preferences), while helping surface barriers to care, ensuring PCP selection, and driving preventative care visit completion.
Women’s Health Pathway
Addressing the unique health needs of women, the Women’s Health Pathway helps members overcome barriers to care, while educating women on key screenings and healthy lifestyles, plus promotes plan benefits, and reminding members about key health visits.
Medicaid Continuous Enrollment Pathway
Designed to ensure coverage continuity, the Medicaid Continuous Enrollment Pathway raises renewal awareness, allows members to update contact information, provides important due dates, and facilitates access to renewal resources.
Diabetes Care Pathway
Leveraging known member data and gaps, the Diabetes Care Pathway directs diabetic members to plan programs and services, while providing educational resources on controlling their condition and proper channels for care, and driving important screenings and exams.
SDOH Screening and Navigation Pathway
The Social Determinants of Health Screening and Navigation Pathway helps surface challenges through SDOH screening, while directing members to plan resources or care management services, and gauging satisfaction and success.
Prenatal/Postpartum Pathway
The Prenatal/Postpartum Pathway provides guidance before and after delivery, ensuring that members are given information and guided throughout the process, while addressing health disparities among prenatal and postpartum members.
Behavioral Health Pathway
Designed to support the behavioral health needs of members, the Behavioral Health Pathway provides holistic education, while destigmatizing and driving awareness, and promoting seeking help when needed.
Learn more about CultureGuide and the CultureGuide Pathways. Contact us today.
Children’s Health Pathway
Children and their parents have unique needs, and the Children’s Health Pathway helps them overcome barriers to care, educating parents and promoting plan benefits and services, while helping members understand when and where to seek care.
Learn more about how CultureGuide® works within specific lines of business
The systems used to provide CultureGuide have achieved HITRUST Risk-based, 2-year (r2) Certified status.